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Candle Care
For general inquiries, custom or bulk orders, wholesale & collabs, please contact us at contact@concretecandle.ca. For support with an existing order, please include your full name, order date and order number in your note to us. customers.caring for your candle to get the best burn
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Caring for wooden wicks and cotton wicks are slightly diffrent. A wooden wick takes a bit more attention to get the perfect burn. If you follow our steps to caring for your wicks you will prolong the life of your candle and will achive the perfect flame.
- Always trim your wick before each use:
Wood Wicks: Measure about 0.2 inches of wick from the surface of the candle and gently use your wick trimmer to trim the wick. Remove any burnt or blackend wood from the wick before lighting. Try to achive a level serface on the wooden wick bwfore lighting. See our trouble shooting tips if you are having any trouble with your wood wick.
Cotton Wicks: Measure about 1/8 inches of wick from the surface of the candle and gently use your wick trimmer to trim the wick. - make sure to allow the wax to melt across the entire diameter of your candle on the first burn- this helps prevent tunneling, which can impact how well the candle burns.
- do not burn the candle for longer than 4 hours at a time. it's time for a new candle when there is 1/2" wax remaining!
- Always burn your candle within sight. do not burn the candle for longer than 4 hours at a time.
- Remove candle from all packaging and place on a safe heat resistant surface.
- Trim wick to 1/4" before lighting.
- Keep candle free from any foreign materials including matches and wick trimmings.
- Do not burn candle for more than 4 hours at a time.
Candle tunnelling happens when a candle burns down its centre, leaving hard wax around the outside edges of your vessel. This wax builds up and means your candle won’t achieve it’s maximum burn-time and the wick will become more and more difficult to light and eventually be drowned by melting wax.
Why this happens:
- Wick is not properly trimmed
- candle was not burning long enough so wax melts to edges.
How to fix it:
You can fix this by using tinfoil to create a tent over your candle so that the heat reaches the edge and will burn the extra wax down.
Wood wicks can take a bit of getting used to. They are harder to burn than a cotton wick but once you figure it out you may never go back to a cotton wick. Wood wicks ge their fuel from the wax, this means the wick needs to be trimmed shorter than a cotton wick. It usually only needs to be 5mm. If your wick is not burning properly blow it out and let it cool, use your wick trimmers or fingers to trim the wick. Re light your candle and you should see the flame.
The primary cause of black smoke is an overly long wick.When a candle burns, the wax near the flame melts and the liquid wax is pulled up the wick to feed the flame. If the wick is too long, the balance of heat and fuel will be off. This throws off the chemical reaction and can produce excess soot and smoke.
FIX:
Blow out your candle and let it cool down. Once cool trim your wick to about 1/8" and relight it.